Contact Analytics

With multitude of customer contact channels spread out through web, ivr, chat, social platform for customer service needs , current organizations face a tremendous challenge in defining exceptional customer experience by channel at optimal costs. insygnum consultants work with organizations in taming and organizing contact data into insightful signals that the organization can define the . Our solutions with effective use of our social analytics and BigData delivery framework integrates the data from social world to organizational goals.

You feel that you are already there with social analytics, then we can help you extend social analytics to integrate with enterprise data to turn this into insighful signals.